Effective Date: October 4, 2026
At Lavender Hill Hardware, we aim to make delivery simple and transparent. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping costs, and the carriers we use.
1. Shipping Area
We currently offer shipping within the United Kingdom only.
At this time, we do not offer international shipping outside the United Kingdom.
2. Shipping Cost
We offer free shipping on eligible orders delivered within the United Kingdom.
There are no standard shipping charges for eligible deliveries.
3. Order Cut-Off Time
Our order cut-off time is 2:00 PM GMT.
Orders placed by 2:00 PM are processed according to our standard handling schedule. Orders placed after 2:00 PM may be processed on the next available business day.
4. Handling Time
Orders are generally processed and prepared for dispatch within:
1–2 business days
Handling time begins after the order has been successfully placed and payment has been authorized.
5. Transit Time
After an order has been dispatched, the estimated carrier transit time is:
3–5 business days
Transit time begins once the order has been handed over to the delivery carrier.
6. Estimated Delivery Time
The estimated total delivery time is:
4–7 business days
This consists of:
- Handling: 1–2 business days
- Transit: 3–5 business days
These are estimated delivery times and are not guaranteed delivery dates.
7. Delivery Carriers
Depending on the order, delivery location, and availability, we may use:
- Royal Mail
- Evri
- DPD UK
The carrier selected for an order may vary.
8. Tracking Information
Where tracking is available, tracking information may be provided after the order has been dispatched.
Customers can use the tracking information provided to follow the progress of their delivery through the applicable carrier.
9. Delivery Delays
While we aim to meet the estimated delivery timeframe, occasional delays may occur due to circumstances outside our reasonable control.
These may include:
- Carrier delays
- Severe weather
- Public holidays
- Transportation disruptions
- Operational disruptions
- Unexpected delivery network issues
If a delivery is delayed, we will provide reasonable assistance and work with the relevant carrier where appropriate.
10. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
Please carefully check your name, address, postcode, email address, and telephone number before completing your purchase.
If you notice an error in your delivery information, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that delivery information can be changed after an order has been dispatched.
11. Failed or Undeliverable Deliveries
If a package cannot be delivered because of incorrect or incomplete delivery information, refusal of delivery, or another issue attributable to the recipient, additional arrangements may be required before the order can be delivered or returned.
Please contact our customer support team if you experience a delivery problem.
12. Damaged or Missing Orders
If your order arrives damaged or does not arrive within a reasonable period after the expected delivery timeframe, please contact us so that we can investigate the issue.
When contacting us about a delivery issue, please provide your order number and any relevant details so we can assist as quickly as possible.
13. Returns and Exchanges
Our returns are handled separately under our Return & Refund Policy.
We accept eligible defective and non-defective returns within 30 days of receiving an order. Eligible returns are free of charge, and we do not charge a restocking fee.
We also accept eligible exchanges. For approved exchanges or replacements, the replacement is shipped once the original returned item has been scanned by the return carrier.
14. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact our customer support team.
Business Information
Business Name: Lavender Hill Hardware
Legal Business Name: Lavender Hill DIY Hardware Ltd
Business Contact: +44 20 7223 8330
Business Mail: info@lavenderhillhardware.shop
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Business Address: 147 Lavender Hill, London SW11 5QL
Time Zone: Greenwich Mean Time (GMT)