Effective Date: October 4, 2026
At Lavender Hill Hardware, we provide secure and convenient payment options for customers purchasing products through our website. This Payment Policy explains the payment methods we accept and how payments are processed.
1. Accepted Payment Methods
We currently accept the following payment methods:
- Credit Cards
- Debit Cards
- Shop Pay
Available payment options may be displayed during checkout based on your device, browser, account, and eligibility.
2. Credit and Debit Card Payments
Customers can pay for eligible orders using supported credit or debit cards.
When you submit a card payment, the transaction may be processed and authorized by our payment service provider. Your card may be subject to authorization checks before your order is accepted for processing.
3. Shop Pay
We accept Shop Pay as a payment option where available.
Shop Pay may allow eligible customers to use saved payment and checkout information to complete their purchase more conveniently.
Shop Pay transactions are subject to the applicable terms and conditions of the payment service provider.
4. Payment Authorization
Payment must be successfully authorized before an order can be processed and dispatched.
If a payment is declined, unsuccessful, or cannot be authorized, the order may not be completed until a valid payment method is provided.
We do not have access to your complete card number or security code when these details are securely processed by the relevant payment provider.
5. Order Confirmation
After a successful purchase, you may receive an order confirmation containing details of your order and payment.
Receiving an order confirmation means that we have received your order. It does not prevent an order from being cancelled where there is a legitimate reason, such as a product availability issue, obvious pricing error, suspected fraud, or technical error.
If an order is cancelled after payment has been received, an appropriate refund will be arranged.
6. Payment Security
We take reasonable measures to protect payment-related information and use appropriate third-party payment services to process transactions.
Payment information may be subject to the security and privacy practices of the relevant payment provider.
Customers should never send complete card details, passwords, or other sensitive payment information to us by email or live chat.
7. Refunds
Eligible refunds are generally processed within 10 business days after the returned product has been received and processed.
The time required for the refunded amount to appear in your account may vary depending on your card issuer, bank, or payment provider.
Refunds will generally be returned through the applicable original payment method where possible.
8. Currency
Orders are processed using the currency displayed during checkout.
The final amount payable will be shown before you complete your purchase.
9. Payment Issues
If you experience a payment problem or believe you have been charged incorrectly, please contact our customer support team with your order details so we can investigate.
Business Information
Business Name: Lavender Hill Hardware
Legal Business Name: Lavender Hill DIY Hardware Ltd
Business Contact: +44 20 7223 8330
Business Mail: info@lavenderhillhardware.shop
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Business Address: 147 Lavender Hill, London SW11 5QL
Time Zone: Greenwich Mean Time (GMT)