Effective Date: October 4, 2026
At Lavender Hill Hardware, we aim to process eligible refunds clearly and efficiently. This Refund Policy explains when refunds are issued, how they are processed, and when customers can expect the refunded amount to appear in their account.
1. Refund Eligibility
Refunds may be issued for eligible orders in accordance with our applicable return and cancellation terms.
For information about how to send an item back, please refer to our separate Return Policy.
2. Refund Processing Time
Once an eligible returned item has been received and processed, we generally process the refund within:
10 business days
The 10-business-day period begins after the returned item has been received and processed by our team.
3. Original Payment Method
Where possible, refunds are issued to the original payment method used for the purchase.
For example, if you paid by:
- Credit card, the refund will generally be sent back to the applicable credit card.
- Debit card, the refund will generally be sent back to the applicable debit card.
- Shop Pay, the refund will generally be processed through the applicable payment method associated with the transaction.
4. Bank and Payment Provider Processing
After we process a refund, the time it takes for the funds to appear in your account may vary depending on your:
- Bank
- Card issuer
- Payment provider
- Shop Pay or other applicable payment processing service
Any additional processing time imposed by your financial institution or payment provider is outside our control.
5. Refund Confirmation
Once your refund has been processed, we may provide confirmation through the contact information associated with your order.
If you have not received the refunded amount after the applicable processing period, please contact us so we can help investigate the status of the refund.
6. Refund Amount
Where an order qualifies for a full refund, the applicable amount will be refunded according to the original transaction.
For eligible returns covered by our return policy, we do not charge a restocking fee.
7. Contact Us About a Refund
If you have questions about the status of a refund or believe you are entitled to a refund that has not been received, please contact our customer support team with your order information.
Business Information
Business Name: Lavender Hill Hardware
Legal Business Name: Lavender Hill DIY Hardware Ltd
Business Contact: +44 20 7223 8330
Business Mail: info@lavenderhillhardware.shop
Live Chat Support: 24/7
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM
Business Address: 147 Lavender Hill, London SW11 5QL
Time Zone: Greenwich Mean Time (GMT)